Why use AR?
As a customer you have the right to expect that your tester is serviced in a timely fashion and the work meets your high standards. When your instrument is sent back to AR for service your satisfaction is our top priority.
Our PrecisionCARE™ program offers benefits that a typical calibration house cannot, providing our customers with a comprehensive and positive service experience. With expert technicians who work solely on Associated Research testers you can rest assured that they have the knowledge to service your instrument, whatever the need.
At AR, we understand that different companies have different calibration needs. That is why we offer 3 different calibration services.
Standard Calibration - Our standard calibration offers our customers a quality calibration at an affordable price. Standard calibration will ensure that the instrument meets its published specifications. A calibration certificate is provided. This is an economical calibration for customers not requiring data or accreditation.
Calibration with data - Our calibration with data offers our customers the same quality calibration as the standard calibration. A calibration certificate is also provided along with measurement data reports. Calibration with data will provide Before (as received) data and After (as returned) data.
ISO 17025 Calibration - Our ISO 17025 calibration offers our customers an ISO 17025 Accredited Calibration service. An accredited certificate is provided along with measurement data reports with measurement uncertainty. This calibration meets any customer needs for compliance to ISO 17025.
Click here to view our accreditation and scope.
| What our PrecisionCARE Provides: |
• Three Choices of Calibration - Standard, w/Data and ISO 17025 Accredited
• 5 year Extended Warranty
• 24 hour turn-around time Guaranteed on Standard Calibration and Calibration w/ Data
• 72 hour turn-around time on all ISO 17025 Calibrations
• Expert technicians
• Required firmware and hardware updates
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Why wait?
At AR, we offer the quickest turn-around time in our industry. We know the strain that an instrument taken off the production line can have on manufacturing schedules. That is why we guarantee our turn-around time and the quality of work. There is no reason to wait weeks while your instrument is being serviced: our standard calibration and calibration with Data is guaranteed to be completed in 24 hours. Our ISO 17025 calibration is typically completed in 72 hours. Our repair service incorporating standard calibration or calibration with data is guaranteed to be completed in 48 hours while service work requiring ISO 17025 calibration is typically completed in 96 hours.
The expertise of our dedicated technicians allows us to get your tester back to you sooner and in better condition. No one else is able to service our instruments faster and with such attention to detail.
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Why pay more?
You can search for published rates that are lower but you will not be able to match the same value that our PrecisionCARE™ program offers. Our expert technicians are more familiar with our instruments than anyone else. This means that your instrument will be serviced thoroughly and more accurately. Our technicians have access to the most up-to-date calibration procedures and published specifications. This allows your instruments to stay current and to have any required updates installed. Furthermore, sending your instrument back to AR will automatically extend the warranty for an entire year. The standard warranty can be extended for up to five years simply by returning it to us for its required calibration. This means you can guarantee your instrument to be free from manufacturing defects for up to five years. This value cannot be found by using a typical calibration house. With so many advantages that our competitors cannot offer, it is easy to see that with PrecisionCARE™ you get more while paying less.
Calibration Rates:
| Family & Model |
Std. Calibration |
Calibration with Data |
ISO 17025 Calibration |
| HYAMP III 3130, 3140, 3160 |
$100 |
$150 |
$295 |
| Hypot II 4500D |
$120 |
$170 |
$315 |
| Hypot® III 3705 |
$100 |
$150 |
$295 |
| Hypot® III 3765, 3770 |
$140 |
$190 |
$335 |
| HypotULTRA III 7620, 7650 |
$220 |
$300 |
$460 |
| HypotMAX 7704 |
$200 |
$280 |
$440 |
| HypotMAX 7700, 7705, 7710, 7715, 7720 |
$180 |
$260 |
$420 |
| OMNIA 8104 |
$240 |
$320 |
$480 |
| OMNIA 8105, 8106 |
$300 |
$450 |
$675 |
| LINECHEK II 620L |
$300 |
$450 |
$675 |
| AC1000 |
$180 |
$260 |
$420 |
New AR PrecisionCARE™ right at your door
We understand that sometimes it isn´t possible for you to send in your instrument for service, or perhaps you have multiple units that you want serviced at the same time. AR can provide onsite calibration at your facility. You can experience all the benefits of using AR´s service program without ever having to send your instruments out the door. Now your testers can be serviced and have their annual inspection quicker than you have ever imagined, with no need for shipping. We can even perform our ISO 17025 Calibration right at your facility.
Receive your custom on-site quote by simply filling in your information or give us a call today at 1-800-858-8378 ext. 248. Having AR PrecisionCARE™ right at your door can be of great value, take the steps today to find out yourself!
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Instrument Repair
The majority of our repair work is billed at a flat rate. This allows us to repair your instrument in a timely and cost-effective manner. Unlike a service estimate process, the flat rates we have in place enable us to guarantee a turn-around time of 48 hours after we receive the tester. This lessens the amount of time that your tester is actually away from your production area which in turn saves you time and money.
Our flat rates also allow you to budget for repair costs without having to worry about being over-charged or an estimate coming in way above projected costs. The goals of our repair and service center have always been to provide quality service and quick turnaround at a fair price. We believe that our flat rate pricing will help us to better achieve these objectives and improve our overall customer service level.
Please note that our flat rate includes standard calibration. Repairs that require calibration with data or ISO 17025 calibration will have additional charges. Instruments that have been subjected to gross misuse, shipping and customer damage, or have been discontinued for 5 years or more will require a service estimate process. Contact us to see pricing for your specific model. AR cannot guarantee service for any instrument discontinued for 5 years or longer.
How to use AR
It is easy to use AR for your service needs. Before returning your instrument you will need to receive an RMA (Return Materials Authorization) number from our customer support department. This allows us to expedite the processing of your instrument.
You can request an RMA number by visiting our RMA Request page. You can also call us at 1-800-858-8378 (TEST) ext. 245. In order to provide an RMA number we will need the model number and the serial number of any instrument you wish to return. We will also need a shipping address to return your instrument and a billing address for all relevant invoicing. When packaging your instrument for return please clearly mark the RMA number on the outside of the box. It is also a good idea to include the RMA number on the packaging list. This will again help expedite processing. Please make sure that each instrument is packaged securely in its own box. If possible you can use the box that was used for original shipment.