| Q. |
How do I return an instrument for service? |
| A. |
Please call our Customer Support Center at 1-800-858-TEST (8378) (USA and Canada only),
or 847-367-4077, and request a return material authorization number (RMA). Please return
the instrument in its original packing materials with the freight prepaid. Enclose any
special instructions and a brief explanation of what is wrong with the instrument or what
services you would like performed.
|
| Q. |
What is your turnaround time for service work? |
| A. |
Our turnaround time for both calibration and service repair work leads the industry.
We guarantee 24 hour turnaround time for calibration service or we pay the return shipping.
Likewise, we guarantee a 48 hour turnaround time on all repair service work or we pay the
return shipping.
|
| Q. |
What is your standard charge for providing an estimate on repair services? |
| A. |
We charge a flat rate of $90.00 for estimates. This fee is waved if you decide to proceed with the repair.
|
| Q. |
What calibration services do you offer? |
| A. |
We provide complete calibration services for our products traceable to NIST. Please
advise if you require a calibration certificate with complete data or without data. We
guarantee a 24 hour turnaround time on calibration service or we pay shipping.
|
| Q. |
Do you provide on-site calibration services? |
| A. |
Yes. Please contact our Service Department for details of our on-site calibration services.
|
| Q. |
What is the calibration interval you recommend for your instruments? |
| A. |
We recommend annual calibration. Safety agencies usually
require annual calibration as the minimum time interval necessary
to maintain published accuracy.
|
| Q. |
I received a calibration certificate with my instrument. However, for my ISO needs I
must have one with complete data. Are these available? |
| A. |
Yes. We have two types of calibration certificates available for all our instruments. Both include information
on all the calibration standards that were used in the calibration. A more extensive certificate also includes data
showing the actual readings at each major increment of measurement. The charges differ by model so please contact
our Customer Support Center for details.
|
| Q. |
If I modify my instrument will it void my warranty? |
| A. |
Yes. Any non-factory modification will void your warranty. In addition, it is our policy that should we
find any unauthorized modifications during service work that could compromise operator safety we will return the
instrument to its original specifications and safety level and charge you accordingly.
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