Customer Satisfaction Survey

Thank you for participating in our customer satisfaction survey. While we would appreciate your response on all of the following questions, a response is not required on all questions to complete the survey. Once again, we thank you for your time and feedback (The information you provide in this survey will remain confidential. See our Privacy Policy).

1) Are you aware of the following services provided by Associated Research, Inc.?
Yes No
a) 45 day money back guarantee
b) Free loaners if warranty service is required
c) Calibration alert program
d) Toll-Free technical assistance number
e) Regular newsletters on testing procedures and agency updates
f) 24 hour turnaround time on calibrations
g) 24 hour shipping guarantee on purchases
h) Extended warranty packages
i) Online ordering process
2) How would you rate our new website in the following areas?
Excellent Above Average Average Below Average Poor NA
a) Ability to find and access product information
b) Ability to find and access technical white papers
c) Ability to find and access product manuals
d) Ability to find and access software upgrades for Autoware®
e) Layout and design of our website
f) Additional comments
3) How would you classify your satisfaction level with AR in the following areas?
Satisfied Somewhat Satisfied Indifferent Somewhat Unsatisfied Unsatisfied NA
a) Product knowledge of factory sales staff
b) Courtesy of factory sales staff
c) Packaging of product
d) Availability of product information
e) Product delivery time
f) Value of product
g) Documentation included with shipment
h) Functionality of instrument
i) Ease of setup with instrument
j) Product Manual
k) Additional comments