Our only interest at Associated Research is TOTAL CUSTOMER SATISFACTION!
To that end we have developed a comprehensive "Customer Protection Policy" to
ensure that doing business with Associated Research will be a profitable and rewarding
experience.
Industry Leadership
At AR we take great pride in being the leader in the electrical
safety compliance testing industry. AR has been in business for over
70 years and has thrived in the industry due to the great customer loyalty
that we have received. This loyalty stems from our desire to achieve
total customer satisfaction. From product quality, innovative designs
and flexible manufacturing, to our technical support, education, instrument
calibration and spare parts, we pride ourselves on being able to take
care of your every need.
Customer Support Center & Communications
Our customer support center is staffed with marketing reps and sales engineers who can
solve any problem you might encounter. Each staff member has a vast technical background
and has successfully completed extensive product and application training, assuring that
you will be assisted by an individual who understands your problem and knows just how to
solve it.
Unconditional Product Returns
If you are not completely satisfied with your AR product you may return
it within 45 days of shipment and receive a full refund, exchange or credit towards the
purchase of another AR product.
Product Warranties of up to 5 Years
Your new AR instrument is guaranteed to be free from defects in workmanship for a period of up to 1 year from the date of shipment. This warranty may be extended for additional periods of 1-5 years as long as the instrument is returned at least once a year to AR for annual calibration and inspection. In addition, for those customers who cannot return their instruments to AR annually we offer a 3-year warranty that can be purchased at the same time as the initial product purchase. This warranty includes product coverage as well as the costs of annual calibration and inspection and return shipping for 3 years.*
*The 3-year and the 5-year warranties are offered only in North America.
Guaranteed Delivery
We know how critical our instruments are in helping assure
the safety of our customers' products. When an instrument is needed we know
the need is immediate. This is why we offer our industry's only guaranteed
delivery. Here's our commitment to you. We will ship any standard
instrument within 24 hours of purchase or we pay the freight.* This
guarantee covers ALL our standard models, not just a few select ones.
*The instrument purchased must be a "standard"
product and cannot include any special options or modifications. Offered
only in North America
World Class Service
No one in the industry can match our turn-around time or our service offering. We guarantee 24 hour turn-around on Standard Calibrations and Calibration with data. Our ISO 17025 calibration has a turn around time of typically 72 hours. We are the only manufacturer in the industry that offers ISO 17025 calibration.
Furthermore, our repair service is 1st rate. We have a flat rate fee schedule that allows us to turn your instrument repair around in 48 hours. This turn-around time is unmatched in the industry. Our flat rate fee service is also cost-effective and budget-friendly. To learn more about our world class service visit our product service page: http://www.asresearch.com/support/product-service.aspx
Training & Education
AR offers extensive training and educational programs. Because of the specialized nature of compliance safety testing, engineers and technicians frequently have had little or no training using these instruments. Manuals, booklets and technical notes are available through AR and we also offer on site, regional and factory sponsored training programs. Education is a vital part of maximizing your investment in your instrument and ensures that your testing is being done safely and reliably.