Product Support |
Access support information relevant to your specific Associated Research Electrical safety tester. Access appropriate product manuals, software downloads, instructional videos and much more.
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Product Service |
Our PrecisionCARE™ program
offers benefits that a typical calibration house cannot by
providing our customers with a comprehensive and positive
service experience. Learn more about our competitive
rates, guaranteed turn-around and our on-site service
program.
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RMA Request |
Before returning your instrument you will need to receive an RMA (Return Materials Authorization) number from our customer support department. This allows us to expedite the processing of your instrument. You can request an RMA number by visiting our RMA request page.
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Instructional Videos |
Our instructional videos are designed to assist you in making the proper connections when performing a test or interconnecting our instruments. They provide a quick tutorial so that you can begin testing your products sooner.
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Trouble Shooting Guides |
These pages offer easy solutions to the most common problems that occur on our OMNIA, HypotULTRA III and Hypot® III models. They are designed in order to help our customers get their instruments up and running on the production line quickly.
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Virtual Tour |
Our virtual product tours provide an interactive tour of the simple and easy-to-use product interface found on the Hypot® III line of Hipot Tester, the HypotULTRA III line of Dielectric Analyzers and the OMNIA line of Electrical Safety Compliance Analyzers.
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Manuals |
You can now download a copy of
all our current product manuals. These manuals are a good
source of technical product information. They provide
in depth information on the instruments functionality
and capability.
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Product Registration |
Quickly and easily register your product. Futhermore, sign-up as an AR member to fully maximize the potential of your instrument. By signing up you will also qualify for special contests and prizes. As a member you will benefit from up-to-the minute news and updates regarding your safety product and testing procedures.
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FAQ’s |
We understand
the complexity of electrical safety testing. That is why we
provide as much information about our industry and our products
as possible. Our FAQ’s are very comprehensive and cover
a broad range of questions. To optimize your ability to find
the information you require, we have developed five categories.
They are General, General Testing, Application Questions, Automation,
and Repair & Calibration. If your question is still not
answered we have a selection that allows you to pose your question
directly to us.
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Customer Protection Plan |
At Associated Research, we strive for total customer satisfaction. That is why we offer programs to enhance the support we are able to offer our customers. Our customer protection program is a comprehensive policy to ensure your satisfaction when doing business with AR.
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Warranty Program |
We also offer a comprehensive warranty program to meet the different needs of our customers. There are three warranties available, the standard 1-year warranty, a purchased 3-year warranty and a renewable 5-year warranty. The 1-year warranty is our standard warranty available with each and every instrument purchased. Our renewable 5-year warranty is available on every instrument so long as the instrument is returned annually for calibration. Our 3-year warranty is available to owners who want extended protection, without having the requirement to send in their instrument.
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Trade-In Program |
Associated Research offers a trade-in program on any old AR instrument. This trade-in is valid even if the instrument is no longer functioning. This provides AR instrument owners with an excellent opportunity to upgrade to any of our latest instruments with up-to-date technology.
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